Don’t just talk about awesome customer service - create a system and take the steps to really mean it.

Start from the ground up and adequately train your team members. Invest time in customer service refresher courses, dedicating efforts to revisiting classic methods as well as constantly looking for fresh innovations. Systemise your service. Consistency is the key - customers will come back when they feel like they are appreciated. Read More

Rarely do customers provide notice of their intention to take their business elsewhere.

So it’s important to learn to recognise some of the warning signs early - You may save yourself the headache of losing a customer.  Read More

Taking a much-needed break?

Ensure that you can enjoy some peace and quiet by tying up loose ends before ditching your desk.

Start with your computer. Run a check and complete all software updates and then execute a full back up. For extra insurance, complete your back up on an external hard drive and store it in an off-site location or use one of the cloud solutions available.  Read More

When taking steps towards a more virtual business marketing strategy ensure that you are creating a consistent brand image. Before venturing into social media and other web related areas it is important to hone in and clearly define your image. Select colours that represent your desired image and use them across the board.  Your logo should appear on all materials and be sure to include your taglines. Read More

Effective internal communication is essential to improve productivity, and improved productivity ultimately leads to increased profitability.

So it stands to reason that choosing the best strategies for maintaining open and seamless communication is vital.

With well-maintained communication, co-ordination between departments is seamless, office systems become routine and, overall, it projects a positive image of your company in the eyes of your customers. Read More

Key Performance Indicators have long been regarded as vital for business success. But with so many to choose from, which ones are best for your business?

Key Performance Indicators (or KPI's) are specific measurements of various parts of your business activity. They are used to check performance against targets or as benchmarks or to monitor trends.  Read More